Customer Service
Hours of operation: 7 a.m. to 7 p.m. CST
Shipping Information
Overview
1000Bulbs.com strives to provide a superior customer
service experience while providing affordable,
commercial grade products. Shipping costs are
calculated at the time of purchase and determined by
product weight and quantity. Heavy and bulky items
require special attention and must be shipped
separately. For these items, a standard rate will be
charged. Tracking information is provided via email
following shipment of your order.
Local Area Pick-up
To better serve our local customers, 1000Bulbs.com
offers Will Call Customer Pick-up Monday through Friday
from 8am to 4pm from our distribution center located at
3200 W Kingsley, Suite 200, Garland, TX 75041. Will
Call orders must be placed in advance with a Sales
Account Manager at (800) 624-4488 during normal
business hours. Will Call orders should be available
for customer pick up on the next business day following
order placement. Acceptable payment methods include
credit card or on account terms only please. For
specific lead time requirements and rush orders, please
consult your Account Manager.
Express & Overnight
Express and overnight delivery orders placed after 10am
CST will ship the following business day. Express and
Overnight orders deliver Monday through Friday;
Saturday and Sunday are not considered Service Days for
Express and Overnight deliveries. For questions
regarding an express or overnight order, please call
(800) 624-4488 during standard business hours (7am to
7pm CST Monday-Friday). Modifications to an express or
overnight order must occur within one-hour of order
placement.
Ships Free 
Items offered as “Ships Free” will be fulfilled without
charge for ground service within the contiguous United
States. Enhanced or expedited shipping options are
available but subject to normal shipping charges. By
ordering an item flagged as Ships Free, the customer
acknowledges and accepts responsibility for return
shipping expenses in the event an RMA is requested
unless it is determined that item(s) requested for
return is due to damage by carrier or a shipping error
on the part of 1000Bulbs.com.
Cancellation
A request to modify or cancel an order can be made
through your Account Manager or our Customer Service
department. As part of our efforts to provide superior
customer service, orders are typically processed
shortly after being placed. Please note once an order
has reached a certain level in the fulfillment process,
it may be too late to modify or cancel.
P.O. Boxes
Orders shipped via FedEx require a physical street
address for accurate delivery. FedEx is unable to
deliver to a PO Box located with the local Post Office.
FedEx may deliver to a box address located within a
storefront mailing service company. Orders shipped to a
PO Box ineligible for delivery by FedEx may incur
additional shipping charges for which the customer may
be assessed responsibility.
Alaska & Hawaii
or APO, FPO & DPO
Shipping
or APO, FPO & DPO
Shipping
For questions regarding shipping outside of the
continental United States, please call your Account
Manager or our Customer Service department. Please be
aware all sales are final for orders shipping outside
of the continental United States.
Shipment on Customer-Provided Shipping Accounts
Customers may provide their own FedEx or UPS shipping
account when placing orders through a Sales Account
Manager. Orders shipped on a customer-provided shipping
account are subject to a $6 handling fee per order.
International Shipping
International Checkout is available through our 3rd
Party Partner, iGlobal Stores. All sales are final on
international orders and are therefore not eligible for
return.
For questions regarding international shipments, please contact iGlobal Stores:
Canada +1800.942.0721 ext. 503
Direct: +001.801.784.0250
[email protected]
For questions regarding international shipments, please contact iGlobal Stores:
Canada +1800.942.0721 ext. 503
Direct: +001.801.784.0250
[email protected]
Important Canadian Ordering Information:
- No Brokerage Clearance Fees on Canadian orders with iGlobal Stores! Shipments to Canada are sent via Priority or Economy Air Delivery (versus FedEx or UPS). Canadian customers will not be subject to pay a Brokerage Clearance Fee upon delivery; only the duty and tax on the package saving Canadian customers as much as $50 CAD in potential clearance charges by the shipping carriers!
- Any shipments valued under $20 CAD will not incur any clearance fees, duty or tax.
Disclaimer
There may be shipping delays due to unforeseen and
uncontrollable circumstances. 1000Bulbs.com cannot be
held responsible for conditions beyond our control such
as severe weather or carrier service interruptions.
Requests for replacement product or credit to your
account for merchandise claimed shipped but not
received are subject to our investigation. The customer
is responsible for all costs related to incorrectly
addressed orders.
For questions outside of our normal business hours, please use our contact form. Customer Service will contact you within 24-hours.
For questions outside of our normal business hours, please use our contact form. Customer Service will contact you within 24-hours.
1000Bulbs.com Customer Satisfaction Policy
30-Day Return Policy
1000Bulbs.com strives to provide our customers with an
excellent shopping experience. Our products are of high
quality, and we want our customers to be satisfied with
their purchase. If you are not satisfied with your
product, you may request to return the merchandise for
a refund within 30 days of the invoice date.
A request for return may be submitted online via the Return Merchandise Authorization (RMA) link or by contacting your Account Manager or the Customer Service Department at (800) 624-4488.
All returns must be preapproved by 1000Bulbs.com and accompanied by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. 1000Bulbs.com reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.
1000Bulbs.com enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.
Manufacturer's Warranties
Many products offered by 1000Bulbs.com provide a
manufacturer's warranty! This information is listed on
our website within the Specifications section of each
product if there is a manufacturer's warranty. After 30
days, the customer is responsible for the shipping cost
of warranty replacement(s). Please note a
manufacturer's statement of Average Rated Life Hours
does not imply a warranty.
1000Bulbs.com Supplemental Warranty
1000Bulbs.com provides a 30-day supplemental warranty
for those products not accompanied by a stated factory
warranty unless categorized as Special Handling,
Special Order, or Non-Stock. The supplemental warranty
allows for replacement of the original purchase up to
30 days from the invoice date, subject to a possible
restocking fee, and 1000Bulbs.com will pay for the
shipping costs of the replacement.
Special Handling Non-Warranted Products
Certain product categories carry no manufacturer’s
warranty and are excluded from the 1000Bulbs.com
Supplemental Warranty. These products are generally
excluded because they must be adapted, modified, or
otherwise manipulated in order to be used as intended.
Other products have an extremely short life rating due
to design such as stage and studio lamps. Please review
carefully the following prior to purchase:
Ballasts
All of the ballasts sold by 1000Bulbs.com are first
quality products. All ballasts are pre-tested and ready
for customer application. Ballasts are rarely defective
when they arrive to the end user’s location. Most
ballasts reported as defective prove in factory testing
to be faulty due to improper installation.
WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Ballast installation poses serious risks of electric shock which can lead to injury or death.
All of our ballasts have their respective factory warranties stated on our website. 1000Bulbs.com will assist its customers with these factory warranties in the following manner:
If a ballast is declared to be defective and is under warranty, the customer should contact their Account Manager or Customer Service to request a Return Merchandise Authorization (RMA). With the RMA, our customer may be asked to return the declared defective product at the customer’s shipping expense for factory testing. Upon factory confirmation that the ballast is defective, a credit will be issued to our customer for the returned defective ballast plus the shipping cost from the original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective ballast may take two to four weeks to be declared acceptable under warranty).
Christmas Lighting and Decorations
Christmas products are eligible for return or exchange
with one exception: Christmas products are not eligible
for return for any reason after December 24th of the
year in which the purchase was transacted.
Grow Lighting & Hydroponics
Grow Lights and Hydroponic supplies are sold as final
sale and are not eligible for return. Please allow an
Account Manager to assist you in this kind of purchase
in order to assure yourself that you are receiving the
correct product.
Fixtures
All fixtures are considered Special Order and are not
eligible for return. Please allow an Account Manager to
assist you in this kind of purchase in order to assure
yourself that you are receiving the correct product.
Rope Lighting
1000Bulbs.com provides service remedies on spooled rope
lighting products such as section replacement and
invisible splicing kits at no charge and with no
shipping charge for one year from the invoice date.
WARNING: Wiring and installation procedures are very complicated and should be attempted only by a licensed electrician. Rope Light installation poses serious risks of electric shock which can lead to injury or death.
Special Order, Discontinued & Non-Stock Items
Special orders, discontinued, and non-stock items are
sold as final sale and are not eligible for return.
Please allow an Account Manager to assist you in this
kind of purchase in order to assure yourself that you
are receiving the correct product for your application.
Such purchases can incur substantial restocking fees
from the vendor or factory.
Stage & Studio Light Bulbs
Many stage and studio bulbs have Average Rated Life
Hours significantly less than 30 days (such as 25-75
hours). Therefore, the 1000Bulbs.com Supplemental
Warranty may not apply to all stage and studio bulbs.
About Damages
We ship glass to all points on the globe. Our packing
procedures are one of the hallmarks of our business.
1000Bulbs.com takes great pride in our very low
incidence of breakage while in transit. In order for a
damage claim to be successful, 1000Bulbs.com must be
notified of the damage within one week from date of
receipt. As the shipper,1000Bulbs.com will file the
claim on the customer’s behalf and arrange for a refund
or replacement upon assessment of the amount of actual
damage. The package must be received and inspected by
the customer and not refused under any circumstances.
If replacement is required on product that can only be shipped in case quantities (such as many fluorescent tubes), then a replacement order for a full case must be processed and charged less the amount of the actual damage with no additional shipping charges.
Replacement Limitations
If the total amount of the product for replacement due
to damage or defective is less than $25, a refund will
be issued to the customer as opposed to replacement(s).
Shipping small, single item packages greatly increases
the percentage risks for damage during transit. After
30 days, the customer is responsible for the shipping
cost of warranty replacement(s).
Refunds
Customer refund credits are typically processed within
five to seven business days. Refund credits can be
issued only to the card used during the original
purchase according to U.S. law. In the event a credit
cannot be issued to the original card used for purchase
due to lost card, etc., an attempt on our part has to
be made at least once and before a company refund check
will be sent to the purchaser. The company check
process can delay the time taken to receive the refund.
Shipping or Website Errors
If the customer receives product due to our shipping
error or incorrect website information, replacements
will be shipped at no additional charge to the
customer, and a prepaid return shipping label will be
provided for the original shipment.
Frequently Asked Questions
How do I know it's safe to submit my credit card
number?
1000Bulbs.com takes our customers' security seriously.
Credit card payment is made in a secured area of our
website (a key, lock or chain may appear in the
browser's status bar to signify a secure area).
Personal information is encrypted and credit card
numbers are not stored in our system. If preferred,
personal information can also be submitted over the
phone for order placement with an Account Manager at
(800) 624-4488.
How do I cancel my order?
If you wish to cancel your order, contact your Account
Manager or the Customer Service Department during
normal business hours. The order may be cancelled
without penalty unless the product has already shipped,
reached a certain level in the fulfillment process or
the order includes a specialty item.
What methods of payment does 1000Bulbs.com accept?
Visa, MasterCard, Discover, and American Express credit
cards are accepted. Payment by cashier's check, money
order, or personal check are also acceptable providing
the order is placed directly with an Account Manager.
Please note an order paid with a personal check will be
held until all funds are available resulting in an
order processing delay of up to 3-weeks.
How fast can 1000Bulbs.com deliver my order?
Provided all product ordered is in stock, orders
typically deliver in 5 to 7 business days. For more
immediate delivery needs, please contact an Account
Manager to confirm product availability and shipping
method options. We ship from Garland, Texas, (located
just outside of Dallas) a central location which
assures fast delivery.
What happens if my order is lost or damaged?
1000Bulbs.com employs professional packers and shipping
technicians experienced and trained in the shipment of
glass. With all the precautions taken by our staff to
ship products securely, it is rare that an order is
lost or damaged. In the instance that loss or damage
has occurred, our Customer Service Department is
available to assist with a resolution.
Will 1000Bulbs.com sell my name and address to other
companies?
Never! Customer information provided is used solely by
1000Bulbs.com to serve our customers in the best and
most efficient manner possible. Your security is
important to us and we do not sell our mailing list to
anyone. For more information, read our privacy policy.
Additional Information
Credit Application
If interested in opening a line of credit with
1000bulbs.com, please print and complete our Credit
Application Form. Return the complete and signed
credit application with references via fax to (972)
543-0538. An Account Manager will contact applicants
within 1 to 2 business days.
Contact Us
Direct Numbers
Customer Service and Technical
Support: 1-800-624-4488 or E-Mail
Local Contact: 972-288-2277
Local Contact: 972-288-2277
Mailing Address
Thank you, from the 1000Bulbs.com Customer Service Team.
We could not do it without you — our Valued Customer!